Cloud Switchboards and Solutions for Multi-Channel communication

CLOUD SWITCHBOARDS

More and more companies today are choosing to “move” their telephone exchanges over the network.

This is a solution that, in addition to giving companies obvious technological advantages, eliminates all those expenses, activities and procedures related to the choice of hosting a physical switchboard in the home.

For example: costs of purchasing the technologies, maintenance, updating, costs related to breakdowns or technical interventions on site, etc …

CLOUD SWITCHBOARDS: NETVALUE SOLUTIONS

NV UC

Unified Communication solutions. This is a solution that includes the possibility for companies to “move” their telephone exchanges over the network, avoiding all the expenses and charges that entail leaving them physically in the “home”.

Unified Communication Solutions: how it works

NV UC is the Cloud communication platform that integrates

  • PBX services (acronym for Private Branch Exchange, ie a private telephone network used within a company)
  • and video conferencing, presence, instant messaging, online meetings with content sharing, audio conferencing and fax centers

allowing to simplify the way of working, even on the move.

To receive information or book a consultation on NV UC (Unified Communication) solutions go to contacts

CLOUD SOLUTIONS FOR MULTICHANNEL COMMUNICATION

Cloud solutions for multi-channel communication are fundamental today:

Each company is destined, increasingly, to have customers located all over the world.

To interact with the company’s customer service, they will simultaneously use different communication channels.

MULTICHANNEL COMMUNICATION: NETVALUE CLOUD SOLUTIONS

XCALLY: a cloud multi-channel solution

XCALLY is the multi-channel solution that allows you to better manage all requests. It is in fact a solution that provides one of the best multi-channel user experiences for voice, chat, email, SMS, fax and other channels (social media, video …) through standard APIs.

The supervisors benefit from real time Dashboards that are effective and appreciated throughout the world: XCALLY is currently used at customer care in over 50 countries, thanks to its simplicity of installation, setup and use.

To receive information or book a consultation on cloud solutions for Multi-Channel communication go to contact us.